You can impact someone’s fluency and coherence by taking your attention away from them even if you look like you’re listening. As one of my favourite thinkers, Nancy Kline says: “The quality of your attention determines the quality of other people’s thinking.
If there is one coach-like thing that I would like all new managers, actually all managers to do, it is to focus on the quality of their attention when talking to their team. Stop what you’re doing, pause whatever you’re thinking about and give the person talking to your highest quality of attention. You’ll experience their thinking getting clearer and their confidence growing stronger as they come up with their own solutions. Try it and report back what you notice. | 
