One of the major reasons people don’t want to have difficult conversations is that they fear the other person’s reaction. They might get angry or worse still, cry. In Nancy Kline’s Thinking Environment
, feelings, allowing sufficient emotional release to restore thinking, are encouraged.
It’s not unusual for there to be tears at some point in someone’s coaching journey, especially when they are overcoming assumptions that have been holding them back for a long time.
In the early days of being a coach I used carry tissues with me just in case so I could whip them out as needed. I’d go and get them a glass of water and offer to stop the session to resume later. I did everything I could to make the person feel better. I was adding to the myth that crying means something is broken.
I’m not sure if I got it from Nancy or somewhere else but I learnt that crying is the brains way of clearing itself out.
It always reminds me of when I lived in Sao Paulo. The long hot summer days were punctuated at 4pm by a huge down pour of rain that would cool the city down. Everything always seemed so fresh and sparkly afterwards.
So now when a client cries I sit with them quietly, all of my attention
on them and at ease
until they are ready to speak.
We’re taught emotions don’t belong at work so inevitably the person will start to apologise and then I give them the information
that crying serves a positive purpose and ask them what they need right now, pushing a tissue towards them. And just like after the rain on a hot summers day in Sao Paulo, the sadness clears and fresh thinking emerges.
It’s something I try to remember for myself as well. Sometimes you just need a good cry to clear out your stuck thinking, I recommend watching Pixar’s Up
if you need encouragement.
Anger also jams up our thinking
and we need to release it to kickstart thinking again. If someone starts venting with you my suggestion is to do the same as when somebody cries. As long as it is safe to do so, sit quietly, at ease
, with all your attention
on them. You may want to ask “and what more do you want to say?” when they run out of steam and keep saying it until they are finished.
When I need to release angry energy I often do a boxing class or go for a run. I know others write or listen to music that matches their mood. What ever you do remember your thinking will be better once you’ve released your anger first.
And there is fear. Something that doesn’t really get talked about much at work.
We all know the classic movie trope of the horrible boss that frightens people in the belief that gets the best out of them. We don’t think well when we are afraid and while frightening people into action gets results in the short term it leads to spectacular failures like Enron in the long term.
There are also our own fears, of failure, or not fitting in, or being found out or not being good enough.
The funny thing is that we often feel it’s just us that feels this way. That’s why I love the group coaching
sessions I run, someone will voice a fear and someone else will share that they have the same fear. There is often a collective sigh of relief that it’s not just me.
If you’re afraid seek out someone you trust and share your fears, there is good chance they share them too.
When someone comes to you to tell you that they are afraid, sit with them, ask them to tell you more, ask them what they might be assuming and ask them if those assumptions are true. And then ask them what could be true instead.
The important thing is to let people express what they need to without interruption and trusting you will still be there after that release.
I’d love to hear your thoughts on this, drop me a line.